The way we look after our clients has always been the most important part of the way we do business.
Since the Lawyers and Conveyancers Act came into force in 2008, the New Zealand Law Society now requires all member firms to send you, or have available to you, a Terms of Engagement letter as well as its Rules of Conduct and Client Care.
The Terms of Engagement set out what we will do for you, what we charge you and how you can pay and so on.
The Client Care Rules explain about your rights when receiving advice from a lawyer, gives details about our professional indemnity insurance, the Law Society’s Fidelity Fund and procedures for handling any complaints.
But most importantly, you need to know what we will do for you.